FAQ escursioni in kayak

FAQ - Rules

Our Rules and the answer to the most common questions that are addressed to us.

01) How to book and pay

Tours can be booked directly on the website. Payment is made in the same time with Paypal, Debit or Credit Card.

02) Refund policy about cancellation by customer

There is a 100% refund only in case of cancellation by the customer at least 24 hours in advance. Any cancellation made less than 24 hours in advance from the date of the tour does not entitle you to a refund or credit and the entire cost of the tour will be credited. To cancel a reservation, click on https://santacaterinaseakayak.paxportal.io/ and enter your email and the order number received via email after booking.

03) Booking modification by customer

Up to 24 hours before departure you are entitled to a free booking change. It is not possible to change your reservation when there are less than 24 hours left before departure. To modify a reservation, click on https://santacaterinaseakayak.paxportal.io/ and enter your email and the order number received via email after booking.

04) Cancellation due to bad weather

In case of bad weather conditions, we reserve the right to cancel the tour up to 1 hour before departure. Communication will take place via email. For this reason, please always check your email inbox for new messages. The whole cost of the tickets will be refund. Light rain, variable weather forecast, scattered clouds, light wind or high temperatures are not accepted reasons to get a refund in case of cancellation by the customer. It’s possible to check accurate weather forecasts on our website on this page.

05) How to reach the tours starting point

In the “Start” tab of each tour you will find the Google Maps link of the meeting point. In any case, for any problem in reaching the meeting point, you can communicate with us via Whatsapp.

06) Physical requirements to join our tours

Our tours are made to be joined by anyone, especially beginners. The distances are relatively short and no particular skill or strength is required. Nonetheless, good physical shape and a weight strictly less than 100kg are required. The instructor reserves the right to check the weight of the participants and to prevent anyone weighing 100kg or more from starting. No refund is provided in this case.

07) Kayak for children

The minimum age to join our tours is 6 years. Up to the age of 12, children will have to go in a double kayak together with an accompanying adult. From 12 years up there are no limits. In summary:

  • 0-5 years old: CANNOT join trips;
  • 6-11 years old: can join trips only with an adult in a double kayak;
  • 12+ years old: can join trips without any limitation.

The adult with a child in a double kayak must be in very good physical shape to drive a double kayak (longer and heavier) alone.
The cost of the ticket for a child is lower than for an adult. For this reason the instructor reserves the right to check his identity document before departure which the adult is therefore required to bring with him.
In the event that an age is different from that declared at the time of booking or is not compatible with participation in the tour, the instructor reserves the right to request an addition to the cost of the ticket or to prevent departure. No refund is provided in the latter case.

08) How to dress and what to bring

Recommended items

  • Sunscreen
  • Half liter bottled water (to put under the bungee in front of the seat)
  • Anti-nausea medicine (to be taken before the trip if you suffer from seasickness)

Recommended clothing

  • Swimsuit
  • T-shirt
  • Water shoes (closed shoes that can get wet as an alternative). Flip-flops are not recommended
  • Hat
  • Sunglasses with safety lanyard

09) Where to store your personal belongings during the tour

We will keep non-bulky valuables such as wallets, cell phones and car keys. Small bags or backpacks can be stored in the hatches of the kayaks or in the car of the guide. Be careful because in the hatches the backpack could get wet and the car is not guarded.

10) Not enough sea kayaking skill

The course for beginners, has the task of making everyone, especially beginners, able to go kayaking with the minimum skill required for carrying out the trip. However, it may happen that, despite the course for beginners and the instructor’s tips given in the water, the minimum skill required for carrying out the tour are not achieved. For example, an insufficiency in balance may occur which causes repeated capsizing or in the execution of the circular stroke to change direction. Unfortunately, in a group experience the instructor in the water cannot dedicate a lot of time to a person who may be in difficulty since during this time the entire group remains without a guide and a longer time could be dangerous for the success of the tour for the entire group. In these cases, at the sole discretion of the instructor in the water, it will not be possible to join the tour and the person will be accompanied to the starting point. A refund of 50% of the ticket cost is expected.

11) Cancellation due to participants minimum number not reached

If the minimum number of participants is not reached, we reserve the right to cancel the trip up to 2 hours before departureCommunication will take place via email. For this reason, please always check your email inbox for new messages. The whole cost of the tickets will be refund.

12) Pictures

The guide will take numerous pictures during the kayak tour and participants will receive the link to download them for free via email. It is not recommended to carry your mobile phone with you as it could get damaged or fall into water and furthermore its use represents an unnecessary source of distraction.

Edit Template