Our Regulation and the answer to the most common questions that are addressed to us.

Trips can be booked directly on the website. Payment is made in the same time with Paypal, Debit or Credit Card.

There is a 100% refund only in case of cancellation by the customer at least 24 hours in advance. Any cancellation made less than 24 hours in advance from the date of the trip does not entitle you to a refund or credit and the entire cost of the trip will be credited.

Up to 24 hours before departure you are entitled to a free booking change. It is not possible to change your reservation when there are less than 24 hours left before departure. To change your booking you must cancel the existing booking (which will be automatically refunded) and book a new trip from those available on the calendar.

In case of bad weather conditions, we reserve the right to cancel the trip up to 2 hours before departure.
Communication will take place via email. For this reason, please always check your email inbox for new messages. The whole cost of the tickets will be refund. Light rain, variable weather forecast, scattered clouds, light wind or high temperatures are not accepted reasons to get a refund in case of cancellation by the customer. It’s possible to check accurate weather forecasts on our website on this page.

In the form “Description” of each trip you will find the Google Maps link of the meeting point. In any case, for any problem in reaching the meeting point, you can communicate with us via Whatsapp.

Our trips are made to be joined by anyone, especially beginners. The distances are relatively short and no particular skill or strength is required. Nonetheless, good physical shape and a weight strictly less than 100kg are required. The instructor reserves the right to check the weight of the participants and to prevent anyone weighing 100kg or more from starting. No refund is provided in this case.

The minimum age to join our trips is 6 years. Up to the age of 12, children will have to go in a double kayak together with an accompanying adult. From 12 years up there are no limits. In summary:

  • 0-5 years old: CANNOT join trips;
  • 6-11 years old: can join trips only with an adult in a double kayak;
  • 12+ years old: can join trips without any limitation.

The adult with a child in a double kayak must be in very good physical shape to drive a double kayak (longer and heavier) alone.
The cost of the ticket for a child is lower than for an adult. For this reason the instructor reserves the right to check his identity document before departure which the adult is therefore required to bring with him.
In the event that an age is different from that declared at the time of booking or is not compatible with participation in the trip, the instructor reserves the right to request an addition to the cost of the ticket or to prevent departure. No refund is provided in the latter case.

Recommended items

  • Sunscreen
  • Half liter bottled water (to put under the bungee in front of the seat)
  • Anti-nausea medicine (to be taken before the trip if you suffer from seasickness)

Recommended clothing

  • Swimsuit
  • T-shirt
  • Water shoes (closed shoes that can get wet as an alternative). Flip-flops are not recommended
  • Hat
  • Sunglasses with safety lanyard

We will keep non-bulky valuables such as wallets, cell phones and car keys. Small bags or backpacks can be stored in the hatches of the kayaks or in the car of the guide. Be careful because in the hatches the backpack could get wet and the car is not guarded.

The course for beginners, has the task of making everyone, especially beginners, able to go kayaking with the minimum skill required for carrying out the trip. However, it may happen that, despite the course for beginners and the instructor’s tips given in the water, the minimum skill required for carrying out the trip are not achieved. For example, an insufficiency in balance may occur which causes repeated capsizing or in the execution of the circular stroke to change direction. Unfortunately, in a group experience the instructor in the water cannot dedicate a lot of time to a person who may be in difficulty since during this time the entire group remains without a guide and a longer time could be dangerous for the success of the trip for the entire group. In these cases, at the sole discretion of the instructor in the water, it will not be possible to join the trip and the person will be accompanied to the starting point. A refund of 50% of the ticket cost is expected.

If the minimum number of participants is not reached, we reserve the right to cancel the trip up to 2 hours before departure. Communication will take place via email. For this reason, please always check your email inbox for new messages. The whole cost of the tickets will be refund.

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